Cleaning
We schedule and clean your home and the cost is passed directly onto the renter.
-We will provide cleaning services for your rental to make sure your house is cleaned on time, no matter how tight the turn around time is. All of our cleaners are employees of TRM so your home will always have the same trusted crew who will get to know your home and all of its nooks and crannies to make sure it is looking its best.
-We charge owners a flat $35 per hour after you check out. If you lave the house in great shape we won’t charge you to confirm that.
List to multiple websites
List property on 4 rental websites
-We will list your property on AirBnb, VRBO, HomeAway, and Tripadvisor
-15% you pay us to setup (or do yourself). Rent money comes into your accounts directly and you pay us out.
-25% listing setup is included. Rents are deposited into our account and we pay you monthly.
Manage Inquiries
15%- You manage your own calendar and inquiries, we just need access to organize cleaning.
25%-We make sure all calendars are up to date to prevent double bookings. We keep your house available for when you want to use it.
Pre and Post Stay Inspections
We make sure your property is at its best and ready to receive guests. After your guests depart, we make sure the house was treated with the respect it deserves.
-Pre inspection includes checking snow removal, gardening, safety lights, heat, house amenities are in working order, no burnt out light bulbs, propane for the grill, room for trash in bear box, ect. We look at all of the little thing that make your house a home so you don’t have to worry.
-Post rental inspection includes: Account of valuables, damage inspection and documentation if necessary, turn down heat, turn off lights, ensure trash is appropriately stored in bear box, ensure doors and windows are locked and key has been returned
Professional Photography
We take professionally lit photographs that capture the feeling of what it is like to be in your home and on your property.
15%- We can provide this service for $200
25%-Included
Restock basic house amenities
Little items can make a big difference.
-As a rental company we require that certain goods are provided for guests during their stay such as toilet paper, paper towels, salt and pepper, propane for the grill, batteries in remotes, lightbulbs…all of the little things that you don’t notice until they are missing. Please see our Basic House Amenities section for a specific list. After every rental we will make sure these small yet important features of your home are replenished for the next guest.
15%- You supply or we buy and markup 30%.
25%- Provided at cost
Compensation and repair for damages
Accidents happen, that is why we have security deposits and insurance.
-If anything happens to your home while under a renters care, big or small, we will make sure it is properly fixed and the renting party is the one who pays the bill. We properly document the damage and send it to the renting agency to make sure your home is returned to its prior condition.
-Please keep in mind that wear and tear is just a part of having people in your home. Linens get stained, glasses get broken and appliances wear out. These are not the type of damages we keep security deposits for, but if someone’s child attacks your wall with a Sharpie or an over excited lawn gamer throws a bocce ball through your window, we will make sure those responsible for the damage are who pay to fix it.
15%- We notify you of the damages and send pictures but you handle the compensation from the renter and arrange repairs. TRM can hop in for $35 per hour.
25%- We handle everything.
Guest Concierge and Contact
People have all sorts of questions while staying in a new town. Depending on the package you choose we will make ourselves available to your guest.
-For all packages we will be available 24/7 for emergencies such as no heat and lock-outs. For our higher level of involvement packages we will be the point person for them to ask any and all questions. Best beaches? How to turn on the dryer? The snow plow didn’t show up? A strange dog is in their home and doesn’t want to leave?!?! We handle it all.
15% + 25%- Emergency contact is included free of charge. Response charges vary.
Purchase Basic House Ammenities
-Depending on what package you choose we will charge you a certain percent for purchasing the basic house amenities that are provided with all of our rentals. (Please see Basic House Amenities under the Q&A Tab) We shop in bulk and, depending on your package, add on a percentage to whatever the cost of the goods were and invoice you for it at the beginning of each month. We believe in complete transparency so you will always receive a copy of the receipt. If you come to visit and want to purchase these goods on your own just ask us what the house needs and we will happily send you a list free of charge so you can do it yourself.
15%- We purchase items for you with a 30% service fee
25%- We purchase items for you at no additional fee.
Organize Property Maintenance and Repairs
-All houses need a certain level of maintenance, especially houses in the mountains. Depending on your package we will organize these services such as snow removal and lawn maintenance for you and make sure they are being carried out when they are supposed to be. We also provide spa maintenance services for our rentals.
15%- We will make sure services have been completed as a part of the pre and post property inspection but it is up to you to set them up. TRM involvement is $35 per hour with 20% markup on facilitated services.
25%- We will set them up and make sure they are being done.TRM involvement is $35 per hour with no markup on facilitated services.
-Spa Maintenance- You will be charged a flat fee depending on the size of your hot tub Typically $150 every 6 weeks. If it requires an emergency cleaning because of renter abuse we pass that fee onto the renters.
